Botmock partnered with Digital Assistant Academy to provide you small nuggets about linguistics called the Link to Linguistics. In this series, you will learn about some essential linguistics concepts that can be applied to conversation design.
In Episode 3, Brielle will walk you through 3 sociolinguistics concepts that are important in human (and thus chatbot) interactions: politeness, power dynamics, and facework.
Episode 3: Politeness
Episode 1 discusses two approaches that are very common in linguistics: prescriptivism and descriptivism, and which approach we can adopt in conversation design.
How do you explain the concepts of profanity, taboo, and censorship? Should voice assistants be the gatekeepers of what language you should use to communicate with them? Do voice tech companies want to take responsibility for what language you use to their voice assistants?
Episode 4 covers speech acts, performativity, and language games. How can conversation designers adapt to different language scenarios and contexts? For example, how do you design differently when a user is using Alexa alone VS in a group setting?
Episode 5 discusses phonemes: the smallest units of sound that make up human speech. Why did Amazon choose "Alexa" as their voice assistant's name? How can conversation designers leverage our knowledge of phonemes to make human-bot interactions more straightforward & less confusing?
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