Ask an Academic: Understanding the User Experience of Customer Service Chatbots

Date:
June 18, 2021 12:00 PM

How much does your chatbot’s social presence actually affect your customer? What is the measurable impact of your bot’s persona? Cameron Lee Taylor, Isabel Haugeland, and Asbjørn Følstad have addressed these questions in their research and will be joining us to talk about their findings.

Meet Our Speakers

Asbjørn Følstad

SINTEF

Isabel Haugeland

Talented Norge

Matthew Portillo

Amelia - An IPsoft Company

Cameron Taylor

boost.ai

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